At [www.hkernox.com], we strive to provide a seamless shopping experience. If you're not fully satisfied with your purchase, we're here to help!

1. Return Eligibility

• Returns must be initiated within 30 days of receiving your order.
• Items must be unused, in their original condition, and include all packaging, tags, and accessories.
• Products marked as "Final Sale," gift cards, and digital goods are non-returnable.

2. How to Initiate a Return

• Contact Us: Email our support team at [support@hkernox.com] to request a return authorization.
• Prepare Your Return: Safely pack the items, including your receipt or proof of purchase.
• Ship Your Return: Use the provided return shipping instructions to send your package back to us.

Note: Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

3. Refunds

• Refunds are processed within 7-10 business days after receiving and inspecting the returned items.
• Approved refunds will be issued to the original payment method.

4. Exchanges

We only replace items if they are defective or damaged. For an exchange, contact us directly to discuss options.

5. Damaged or Defective Items

If your order arrives damaged or defective:

• Contact us immediately with photos of the item and a description of the issue.
• We will offer a replacement or refund at no additional cost.

6. Non-Returnable Items

The following items cannot be returned:

• Customized or personalized products
• Gift cards and digital downloads
• Items labeled as "Final Sale"

7. Contact Us

For questions or assistance with your return, feel free to reach out:

• Email: support@hkernox.com]